OO15: The policies and procedures that address the identification and management of problems related to incompetent, unsafe, or unprofessional practice or conduct.
Legend: C=Competence; S=Safety; P=Professional Practice or Conduct
Identification of Problems
Policy Title |
Location |
Purpose |
Areas Addressed |
BHSF Employee Handbook
|
BHSF Corporate HR Intranet page |
Informs employees about Baptist Health’s history, philosophy, employment policies and practices, benefits and expectations for conduct. (OO15 01 Employee Handbook) |
C, S, P |
Code of Ethics Policy |
BHSF |
Delineates employee responsibility and access to Code of Ethics which is a key component of the Corporate Compliance Program (OO15 02 BHSF-819 Code of Ethics Policy and brochure) |
P |
Non-Retaliation for Reporting of Potential or Actual Violations of the Code of Ethics |
BHSF |
Outlines organizational philosophy against retaliation or retribution on staff who in good faith reports Code of Ethics violations (OO15 03 BHSF-822 Non-Retaliation for Reporting of Potential or Actual Violations of the Code of Ethics) |
P |
Compliance Hotline |
BHSF |
Describes the purpose of the Compliance Hotline and the procedures for handling reports received (OO15 04 BHSF-823 Compliance Hotline) |
P |
Preventing Workplace Violence |
BHSF |
Sets expectation for zero tolerance of workplace violence and describes signs of violent behaviors and management (OO15 05 BHSF-HR-5100 Preventing Workplace Violence) |
S, P |
Compliance Training |
BHSF |
Describes the nature of training provided to staff on the Corporate Compliance program during new employee orientation, annual required education and yearly management training. (OO15 06 BHSF-825 Compliance Training) |
P |
Compliance Liaison |
BHSF |
Delineates duties and responsibilities of the Compliance Liaison designated at each hospital. (OO15 07 BHSF- 838 Compliance Liaison) |
P |
Communicating Corporate Compliance Program Standards |
BHSF |
Describes the various methods for communicating the Corporate Compliance standards to employees, physicians, and vendors. (OO15 08 BHSF 826 Communicating Corporate Compliance Program Standards) |
P |
Incident Reporting |
BHSF |
Delineates employee expectation and procedure for reporting incidents at work. (OO15 09 BHSF-1402 Incident Reporting) |
C, S, P |
Drug-Free Workplace Program |
BHSF |
Outlines the procedure for maintaining a drug-free work environment including follow-up referral process for healthcare practitioners to Intervention Project for Nurses (IPN) or Professionals Resource Network (PRN) and non-healthcare practitioners to Employee Assistance Program (EAP) or addiction treatment program (OO15 10 BHSF-6150 Drug-Free Workplace Program) |
C, S, P |
Management of Problems
Policy Title |
Location |
Purpose |
Areas Addressed |
Nursing Peer Review |
Homestead Hospital |
Outlines the process of reviewing nursing care quality by RN peers and the council membership (OO15 11 HH-100-12 Nursing Peer Review) |
C, S, P |
Medical Staff Quality Committee Charter |
Organizations and Functions Manual – Medical Staff office |
Describes the process of reviewing quality of medical care by physician peers and council membership (OO15 12 Medical Staff Quality Committee charter, highlighted) |
C, S, P |
Employee Violence Communication Plan |
Homestead Hospital |
Describes the procedure to follow when a verbal interaction between employees escalates to a physical altercation. |
S, P |
BHSF 5250 Employee Conduct |
BHSF |
Outlines expectations of employee conduct and describes unacceptable behaviors that may lead to corrective action. (OO15 14 BHSF-HR 5250 Employee Conduct) |
C, S, P |
BHSF 5300 Corrective Action |
BHSF |
Establishes guidelines for correcting deficiencies in employee performance and behavior (OO15 15 BHSF 5300 Corrective Action) |
C, S, P |
Policy Prohibiting Harassment and Discrimination |
BHSF |
Sets out expectation to ensure all employees are treated with dignity and respect (OO15 16 BHSF-HR 5075 Policy Prohibiting Harassment and Discrimination) |
S, P |
Distribution of Audit Reports |
BHSF |
Serves as guide for the Corporate Vice President and Chief Compliance Officer on the dissemination of audit results to the appropriate individuals within and outside of the organization. (OO15 17 BHSF 806 Distribution of Audit Reports) |
P |
Compliance Audits and Investigations |
BHSF |
Describes the responsibility and procedure for conducting audits and investigations independent of management that the Compliance and Audit department undertakes for any suspected fraud involving management and employees. (OO15 18 BHSF 807 Compliance Audits and Investigations) |
P |
Management's Response to Audit Findings |
BHSF |
Illustrates how final audit reports are communicated to parties within Baptist Health who can ensure that an action plan will be developed and implemented in response to the findings. (OO15 19 BHSF 811 Management's Response to Audit Findings) |
P |
Appropriate Discipline for Compliance Program Violations |
BHSF |
Outlines the factors considered when determining corrective action for employees who engage in wrongful conduct and violate applicable laws, regulations, Code of Ethics and other Corporate Compliance standards. (OO15 20 BHSF 820 Appropriate Discipline for Compliance Program Violations) |
P |
Compliance Advisory Committee |
BHSF |
Delineates responsibilities and activities of the Compliance Advisory Committee which serves as an additional resource in identifying and evaluating organizational risk and recommending internal controls that will further enhance compliance to applicable law, rules and regulations. (OO15 21 BHSF 839 Compliance Advisory Committee) |
P |
